very impressed and the secondary burn looks really cool Brilliantly made and it’s so nice to support a smaller business. if you’re thinking of getting one, just do it, you won’t regret it! It kicks out so much heat and is so cosy to enjoy in the evening An exceptional experience from start to finish! I’m absolutely thrilled with my purchase! Very happy definitely recommend this stove 👍👍 Easy to order. Arrived very quickly Very good service and fast delivery Nothing to dislike, you get exactly what you’ve ordered…smokeless and really well made. Fantastic !, unbelievable heat and as it says…no smoke ! Very quick, value for money and good quality product Best fire pit to be had This really is some machine Fantastic product, looks great and gives out amazing heat and you don’t smell of smoke afterwards Good communication and delivery perfect Amazing product. Definitely recommend Excellent customer experience. Went over & above expectations have had several fire pits in the past but this one is by far the best burns efficiently and thoroughly, with VERY low smoke output! - highly recommended! clearly a quality product. Very pleased. Just brilliant, website easy to use and honest Service excellent 5***** product very well made really high quality and is beautifully made plenty of flame no smoke, cozy cozy cozy Absolutely delighted with our Genie Deluxe ❤️🔥 Thank you for such a great fire pit Simply a brilliant fire Stove looks super cool - is a robust and practical fire Stove and well worth the money The fact that it is smokeless is a game changer Sleek design and portable, we just love it!

Customer Charter

As a family business we understand how good you feel when you are delighted with a purchase and service you have received. Equally we know that the opposite is not so pleasant and so this is where we want to reassure you how seriously we take good customer service and customer satisfaction in our own business.  We  know how important it is for us to deliver a great experience online, during your purchase, while you wait for delivery and in the aftercare you receive with our products.

So we have committed to the following customer service charter so that you know what you can expect from us as a valued customer.

  1. We will respond to any email / support request / form / LiveChat or telephone call from you within at least 24 hours.
  2. All orders received are packaged and despatched within 24 hours of receipt. (not including weekends).
  3. You will receive an email confirmation at the time of ordering and also as soon as your package is despatched with
    i)   confirmation of despatch,
    ii)  courier company used and 
    iii) tracking details.
  4. All goods are despatched within 24 hours, insured and tracked with 24-48 hour delivery.   (This time frame is dependent on location ie, European customers may find this time period is a little longer).  We are also not in control of any issues that may arise with the delivery process, but we will assist where possible in liaising with the courier company should any delays arise.
  5. In the unlikely event that you are not completely satisfied with the service and products provided, we will put you in touch with a manager immediately who will endeavour to resolve your issue speedily and to your total satisfaction.
  6. Any refunds/credits will be processed within 2 working days.  (We cannot control how long a bank may take to notify of the refund, but we will confirm our administration of your refund within this 2 working day period).

HOME AND GARDEN SECTION

Our home and garden section is operated by a third party through Genie Stove.  Products ordered from this section will have despatch times that vary from 1-10 days.  We do however apply our normal standards of customer care to any products purchased through the home and garden section.

 

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