When you purchase from Genie Stove you purchase from the manufacturer directly. We don't use warehouses, middle men or retailers so there are no wholesale or retail margins built into our prices. Those savings are evident in our prices, (compared to other brands) and these are passed on to you. Buy Direct & Save!
We hold and manage all of our own stock and the website reflects directly what is in and out of stock at any one time. This means our despatch team can guarantee same day (or next day - orders placed after 1pm) despatch. (*not including weekends or Bank Holidays)
If something is showing as in stock, it is in stock. If something is not in stock, you can register on the 'out of stock notifier' on the product page to hear by email the very moment when that item is back in stock on our shelves and ready for despatch to you.
We offer a lifetime warranty on Genie Stoves. Our products are manufactured to a very high CE and ISO9001 standard, so in the rare instance where you need to claim on this, you deal with us, the manufacturer directly, (not an agent).
Details of this can be read here.
If you are not satisfied - we are not satisfied. In fact, satisfaction is a minimum.
We are fanatical about ensuring every single customer is overwhelmed and thrilled with their experience on our website, and with the product. We like to think our customer reviews reflect that commitment. Our customer charter is the standard we hold ourselves to for your total peace of mind.
Deluxe Ash Pan Base (replacement)
Replacement ash pan base for Genie Stove Deluxe
MATERIAL: stainless steel 304
*stove not included with this product
Availability: In stock
The Genie Stove’s Customer Service Charter
always ‘putting ‘you’ first‘
As a family business we understand how good you feel when you are delighted with a purchase and service you have received. Equally we know that the opposite is not so pleasant and so this is where we want to reassure you how seriously we take good customer service and customer satisfaction in our own business. We know how important it is for us to deliver a great experience online, during your purchase, while you wait for delivery and in the aftercare you receive with our products.
So we have committed to the following customer service charter so that you know what you can expect from us as a valued customer.
- We will respond to any email / support request / form / LiveChat or telephone call from you within at least 24 hours.
- All orders received are packaged and despatched within 24 hours of receipt. (not including weekends).
- You will receive an email confirmation at the time of ordering and also as soon as your package is despatched with
i) confirmation of despatch,
ii) courier company used and
iii) tracking details.
- All goods are despatched within 24 hours, insured and tracked with 24-48 hour delivery. (This time frame is dependent on location ie, European customers may find this time period is a little longer). We are also not in control of any issues that may arise with the delivery process, but we will assist where possible in liaising with the courier company should any delays arise.
- In the unlikely event that you are not completely satisfied with the service and products provided, we will put you in touch with a manager immediately who will endeavour to resolve your issue speedily and to your total satisfaction.
- Any refunds/credits will be processed within 2 working days. (We cannot control how long a bank may take to notify of the refund, but we will confirm our administration of your refund within this 2 working day period).
Return your order to us unopened and unused within 14 days of when the order was shipped, and we will process a refund back to the original payment method.
In the highly unlikely event that there should there be a fault with the product, we will pay the return shipping fees and replace the product free of charge.