Shipping and Returns
"Once you've experienced the Genie Stove, you'll never settle for anything less"
FREE ShippingWe offer free standard shipping and returns on all orders in the United Kingdom, Ireland and Northern Ireland (sadly not including some of the outer islands, which will incur an additional shipping cost at checkout). A small number of remote areas may also incur fees which are detailed at checkout. Orders less than £50 will incur a small £5 delivery charge. Despatch is same day or next day (business) with tracked and signed for delivery usually within 2-5 days.Please note that this does not include weekends, or holidays.
DHL’s customers (like ourselves) can currently only select ‘next day delivery’ on their automated e-commerce platform. They however only operate on 48 hour delivery. This currently leads to misleading information on their tracking page, where most orders will show ‘delayed’. If you see this do not be alarmed, it is currently ‘normal’ and is their systems reconciling internally. Your order will be delivered within 3-5 days in 99% of situations. At the time of writing this (5th May 2022) They (DHL) are aware of the issue and expect a ‘fix’ from their IT dept in ‘a few weeks’.
FREE ReturnsIf you are not 100% satisfied with your purchase for any reason, just contact us and let us know within 14 days. We will provide you with a returns processing number.
Do not return anything to us without contacting us first
Return your order to us unopened and unused within 14 days of when the order was shipped, and we will process a refund back to the original payment method.
In the highly unlikely event that there should there be a fault with the product, we will pay the return shipping fees and replace the product free of charge.Customers will be responsible for shipping costs for returns where the customer has changed their mind or where there is no product defect.